Return & Refund Policy

Thank you for shopping at www.socknestbox.com.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

By placing an order on www.socknestbox.com, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 30 calendar days from the date the order is delivered.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include all accessories, components, and documentation originally provided.
Not show signs of misuse, damage, or excessive wear.

Returns that do not meet these requirements may not qualify for a refund.

Right of Withdrawal (EU Customers)
If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your goods, without providing any reason.
To exercise your right of withdrawal, please contact us by email before the withdrawal period expires.
After notifying us, you should return the products within 14 days.
Refunds will be processed after the returned goods have been received and inspected, in accordance with applicable EU consumer protection laws.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

Products damaged through improper use.
Items modified or altered after delivery.
Products returned without prior authorization where required.
Items with missing components due to customer handling.
Gift cards or promotional vouchers (if applicable).

3. How to Request a Return

To initiate a return, please contact our customer support team before sending any product back.

Please include:

Order Number
Customer Name
Email Address used for the purchase
Reason for the return
Photos of the product (if damaged, defective, or incorrect)

Our team will review your request and provide return instructions if the return is approved.

4. Return Shipping

Unless otherwise required by applicable consumer protection laws or the item is incorrect, damaged, or defective upon arrival, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.

5. Damaged, Defective, or Incorrect Items

If you receive:

A damaged product
A defective product
An incorrect item

please contact us within 7 days of delivery.

Include clear photographs of:

The product
The packaging
The shipping label (if applicable)

We will evaluate the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

6. Refund Process

After your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to the original payment method.

7. Refund Time

Approved refunds are generally issued within 3 business days after the returned item has been inspected and approved.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

8. Order Cancellation

Orders may be cancelled before they have entered the shipping process.

If your order has already been shipped, cancellation may no longer be possible, and the standard return procedure will apply after delivery.

9. Exchanges

We currently do not offer direct product exchanges.

If you wish to receive a different product, please return the original item (if eligible) and place a new order separately.

10. Refused Deliveries

If a package is refused by the customer or cannot be delivered due to incorrect address information provided by the customer, any additional shipping or handling costs incurred may be deducted from the refund where permitted by applicable law.

11. Missing Refunds

If you have not received your approved refund:

Check your bank account again.
Contact your credit card provider or payment institution.
Allow sufficient processing time before contacting us.

If you have completed these steps and still have not received your refund, please contact our customer support team.

12. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any statutory rights available to consumers under applicable laws within their country or region.

Where mandatory consumer protection laws provide greater rights than those described in this policy, those legal rights shall prevail.

13. Changes to This Policy

SockNestBox reserves the right to update or modify this Return & Refund Policy at any time.

Any changes become effective immediately upon publication on this website.

14. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Website: www.socknestbox.com

Email: storage@pairpocketcrate.com

Our customer support team will respond to your inquiry as soon as reasonably possible during business hours.